Return of Goods
We hope that you enjoy using Alpha Male Skincare products. However, if for any reason you are not satisfied with your purchase, you are entitled to cancel your contract at any time prior to or after receipt of the Goods so long as you provide us with written notice at any time within 14 working days from the day after you received the Goods.
Any returned Goods must be unopened, unused and returned with the original packaging or we cannot provide a refund. You should expect to receive your refund within two weeks of sending your package to the return address, however, in many cases you will receive a refund more quickly. Refunds will only be made against the original credit/debit card used. Your statutory rights remain unaffected.
Return of Incorrect or Faulty Items
We rigorously check all items before we dispatch them, but if your item is faulty or you have received the incorrect items, we will refund your costs paid for the items and for initial delivery. This is inclusive of recorded delivery costs to return the item as long as you enclose a till receipt for the cost of returning the item to us. As permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method that we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 working days as one cost but you choose to have the Product delivered within 1-2 working days at a higher cost, then we will only refund the value which you would have paid for the cheaper delivery option.
Return of Items For Any Other Reason
If you choose to return an item for a reason other than it being faulty or incorrect, we can only refund your initial costs and not the cost of return to us. Please use recorded delivery as we cannot accept liability for Goods lost in transit.
Please send your cancellation notice by email to firstname.lastname@example.org or by letter to Alpha Male Skincare Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. Cancellation notices should be received by us within 4 days of the receipt of the product(s).
Details That We Require
Your cancellation notice must quote your name, address, the name or description of the Goods, your order reference number and the date of purchase.
Upon receiving your cancellation notice, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then immediately return the Goods to us at your own cost and risk.
We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning the Goods in the event that the Goods are found to have suffered damage after delivery, or have been misused or used other than in accordance with the instructions, or if the problem is due to normal wear and tear, or if the Goods have not been returned with its original packaging. This does not affect your statutory rights.